Return Policy

Return Policy

Effective Date: March06,2025.

At Britsmann, we are committed to providing high-quality cricket bats and rubber balls. However, if you are not fully satisfied with your purchase, we offer a 5-day easy return policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 5 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging with all tags and accessories.
  • Proof of purchase, such as an order confirmation or invoice, must be provided.
  • Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for returns.

2. How to Initiate a Return

To start a return process, follow these steps:

  1. Contact Us: Email us at contact@britsmann.com or call us at 03399120597 within 15 days of receiving your order.
  2. Provide Order Details: Share your order number, product details, and reason for return.
  3. Return Approval: Once approved, we will provide you with return instructions and a shipping address.
  4. Ship the Item: Pack the product securely and send it back to us using a reliable courier service. The return shipping cost is [mention if borne by customer or Britsmann.

3. Refund & Exchange Process

  • Refunds: Once we receive and inspect your returned item, we will process the refund within 30 business days to your original payment method.
  • Exchanges: If you wish to exchange a product, we will ship the replacement once the returned item is received and inspected.
  • Non-Refundable Items: Shipping charges and any customized products are non-refundable.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost.

5. Cancellations

Orders can be canceled before they are shipped. Once dispatched, the order falls under our return policy guidelines.

6. Contact Us

For any return-related queries, feel free to reach out:

📧 Email: contact@britsmann.com
📞 Phone: 03399120597
📍 Address: 8B Main Boulevard Paragon City, Lahore